Xmg Financial Services Limited has made Sending money easier for your complete peace of mind. Just follow the simple steps as below:

• Register yourself
• Update information (Personal Data and Address)
• Upload identification Documents
• Create Transaction
• Review and Transfer

You can pay for your online transactions using:

• Debit Card / Credit Card
• Online Transfer

For Making a transaction, you need to Sign up or log in to your account and follow these simple steps:

• Choose Destination Country
• Select payout option i.e. Cash Pick up or Bank Deposit
• Select payout location
• Enter amount
• Create or choose Beneficiary
• Create or choose Bank details
• Select the payment method
• Upload Identification Documents
• Select sending purpose
• Confirm the Payment

We may acquire any of the following documents as proof of identity for a transfer:

Proof of ID

• Valid passport from any country.
• Residence permit of the UK.
• Valid UK photocard driving license
• EU National ID card.

Proof of address

• Utility bill gas, electric, landline bill and bank statement issued within the last three months.

Proof of funds: As per declared Source

• Pay/wage slips
• Credit card statement (Document must contain identification such as name and account number)
• Solicitor Letter, House sale receipt, car sale receipt, etc.
• Bank loan documents (including mortgages)
• P60 or P21(Annual Tax Returns)
• Self-assessment

On our app, you can check the transaction status in the “Track your transaction” option.

On our website, click on the “Track your transaction” option from the header and enter your transaction code to check the status.

If you wish to cancel a transaction you have made, please follow the following steps:

• Please Login to your Xmg Financial Services Limited account and go to Customer Support.
• Click on Add New Complaint and select complaint type (Cancel Transaction)
• Select Payment Number and Click on submit after entering the Message for cancellation

There is no maximum limit when sending money with Xmg Financial Services Limited, as long as you can meet the compliance requisites.

If you are sending money using a Debit card, then most transactions are completed in minutes.

If sending money using the Online Bank Transfer method, then transactions are completed within 1-2 banking days.

Note: Following factors may also effect delivery times:

• Accuracy of Information (both your data and beneficiary details)
• The difference in timezones
• Operational working hours (unavailability of banks on weekends and local holidays)
• Additional information needs to be collected from you to ensure the security and safety of your transaction
• Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners.

You may access your account by using the password reset feature on the Login page. Click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address to reset the password.

We provide 24/7 customer service around the globe.

Yes – protecting your money and data is our prime priority That’s why we are:

• Verified by MasterCard and Visa
• Fully regulated by the Financial Conduct Authority (FCA)
• Registered by Her Majesty’s Revenue and Customs (HMRC)
• Registered with ICO
• Using world-class compliance

For payment collection, the receiver needs to provide the following details:

• Transaction number (also known as payment number, PIN, or pin code)
• Beneficiary’s valid National ID Card of the destination country

We advise you to check the individual country page for delivery methods and timescales

Cash Pickup
Cash is available to collect instantly. If the transaction is created after banking hours or during weekends/public holidays, it will be available for collection on the next day.

Bank Deposits
Bank Deposit delivery timescales vary per country but are usually credited within 1 - 2 business days. In case of incorrect bank details, it may incur additional delays

Wallet
(specific countries only)

• Please Login to your Xmg Financial Services Limited account and go to Customer Support.
• Click on Add New Ticket and select ticket type (Name Change)
• Select Payment Number and Click on submit after entering the Message for Name Change